See how Hurco achieved 30% faster resolution time
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U.S. manufacturer Hurco Companies, Inc. was still sending technicians onsite to address machine downtime. By implementing TeamViewer Assist AR for remote support, they improved resolution time by 30%.
"Previously we would have to talk to the customer and ask them to describe the error and then somebody had to visit the site to troubleshoot and identify the fault and then resolve. With Assist AR, an agent located anywhere in the world can be virtually 'transported' to the customer in an instant." Ryan Lay, Manager Control Support and Testing at Hurco
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| | | | TeamViewer US, Inc.
5741 Rio Vista Dr
Clearwater, FL 33760-3137
USA
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